F R E Q U E N T L Y  A S K E D  Q U E S T I O N S

If you have a query please have a look below at our our frequently asked questions...if you still can't find what you're looking for head over to the 'contact' page to pop me an email. 


All orders are dispatched within 14 working days, during busy periods please allow up to 14 working days.

Need an order urgently? don't panic pop me and email to joolery@yahoo.co.uk to see if it's possible


Delivery- UK Orders

Standard Delivery- First Class

Recorded delivery- First Class Signed For


Joolery are not responsible for any additional courier/postage/overseas tax charges upon delivery.


Joolery are not responsible for any delay once dispatched. I can only advise customers of the timescales given by the Royal Mail.

Please ensure you select the correct postal service, if your delivery address is a work address Joolery advise selecting a tracked/signed for service as any loss may not be covered for a refund or replacement if standard service is selected.


Cancellations | Returns | Exchanges

Unfortunately my items are non cancelable, non exchangeable and non refundable unless faulty

Personalised and commissioned pieces are non-returnable/non-refundable.

Postage is not refunded.

If you have an issue with absolutely anything please contact me and I will try my upmost to ensure you are happy. I am only human and I can make mistakes...should this occur I will do my best to fix the matter as soon as I can.

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